1. What is your return policy?

I will accept returns on faulty or items damaged during parcel. In this case, you must contact me within 7 days of receiving of your order by email at customerservice@jamiesantellano.com. A Returns Form is included with each jewelry purchase. I’ve included a downloadable form below in case you need another one. Click RETURNS FORM to download now. Our policy lasts 7 days and starts from the time you’ve received your order. If any issues with your order have not been reported within 7 days of receiving it, unfortunately, we can not offer you a refund or exchange. To return your product, you should mail your product to Jamie Santellano Designs, 18565 Soledad Canyon Rd. #393, Canyon Country, CA 91351. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If granted a refund, you will receive a full refund in the amount you paid for the item. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

2. Do you ship internationaly?

Currently, I do not ship internationally.

3. Do you accept commissioned work?

No, currently I do not accept commissioned work.

4. When will I receive my order?

Made To Order items are processed within 7-10 business days. Once your order is ready to ship it will take 1-5 business days to be delivered within the US. All other orders will be processed within 1-3 days and will take 1-5 business days to be delivered within the US.

5. What shipping carriers do you use?

USPS Priority Mail.

6. Do you repair jewelry?

Repair work is only accepted for the jewelry I create. If you have jewelry that needs to be repaired please search for a "watch and jewelry repair" shop in your area.