Our company handcrafts all products within 7-10 business days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready and processed within 1-3 business days while the made-to-order products take 7-10 business days to be created for you.
Look for the following image if a product is ready for shipment immediately:
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
* Use a sunshine cloth to gently polish the surface of non oxidized surfaces of your jewelry. Sunshine cloths are provided with all jewelry products.
* Avoid polishing pre-oxidized (black) surfaces. These pre-oxidized surfaces were given a black tarnish to add an antique finish. If polished, the look of your jewelry will change.
Your product(s) can be damaged if:
* Too much pressure is applied to jewelry
* Using jewelry dips and solutions on pre-oxidized surfaces.
Please use our size chart to prevent errors in ordering.
I always love creating new products from scratch. However, at this time I’m currently not accepting custom orders.
Custom orders can have a lengthier processing time.
Ask us for details. Currently NOT accepted.
Our company ships with the following carriers
* USPS Priority
We happily support and love our international customers.
We ship all International products through USPS Priority.
Jamie Santellano Designs is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order.
* We offer free shipping on orders over $150.00 Nationally and free shipping on orders over $500.00 Internationally.
We currently do not offer expedited shipping.
I will accept returns on faulty or on items damaged during parcel. In this case, you must contact me within 14 days of receipt of your order at 661-347-6183 or by email at firstname.lastname@example.org.
Click RETURNS FORM to download now.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Additional non-returnable items:
*Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
* Gift cards
To complete your return, we require a receipt or proof of purchase and a completed Return Form.
Please download and print the Returns Form, package your items well and send them to Jamie Santellano Designs, 19425 Soledad Canyon Rd. #225, Canyon Country, CA 91351.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to Jamie Santellano Designs, 19425 Soledad Canyon Rd. #225, Canyon Country, CA 91351.
To return your product, you should mail your product to Jamie Santellano Designs, 19425 Soledad Canyon Rd. #225, Canyon Country, CA 91351.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.