FAQ

Made To Order items are processed within 7-10 business days. Once your order is ready to ship it will take 1-5 business days to be delivered within the US.

If your order is Pre-Made it will be processed within 1-3 days and will take 1-5 business days to be delivered within the US. All Pre-Made items will have a ship ready badge on them.

For all International Orders: Made To Order items are processed within 7-10 business days. Once your order is ready to ship it will take 6-10 business days to be delivered to its destination. However, customs can delay the delivery of your package. Once your package leaves the United States there’s nothing I can do to speed up the process.

International Orders: Pre-Made items will be processed within 1-3 days and will take 6-10 business days to be delivered to its destination. However, customs can delay the delivery of your package. Once your package leaves the United States there’s nothing I can do to speed up the process.

All Pre-Made items will have a ship ready badge on them. 

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All Made To Order items will have a ship made to order badge on them. 

All jewelry is made of sterling silver, and some pieces are accented with 18k or 22k gold.

Made To Order items take anywhere from 7-10 days to be created. This doesn’t include the time it takes for your item to reach its destination during shipment.

Repair work is only accepted for the jewelry I design and make. If you’ve purchased jewelry from another company or designer I’d suggest you find a local jeweler who specializes in jewelry repair work.

To find out why jewelry repair requires specialized knowledge, craftsmanship, and tools read more here…

Yes, I do accept custom orders. They are accepted on a first come first serve basis. Please contact me for details at: info@jamiesantellano.com.

A Made To Order item is an item that is purchased from my online shop with various sizes and variations to choose from.  These items are paid for in advance and are created on with the customer’s specified sizes/variations.

Custom orders are unique to the customer ordering them by style, shape, size and fine details if any are required. These orders require a consultation of the overall design, and in most cases require sketches to be approved by the client before the item is made. For custom orders please contact Customer Service at: 661-347-6183 or email at: info@jamiesantellano.com.

USPS Priority Mail

Yes, I do offer discounts to email subscribers. Want a discount code? Get an instant 20% discount code by clicking here.

I accept all major credit cards. All payments are processed through PayPal and Square.

Using inches, measure your neck with a tailor’s measuring tape as you would for a shirt collar, or use a piece of yarn that fits comfortably around your neck. If using yarn measure the length of the yarn that fits comfortably around your neck. Once you know the size of your neck add 1″ and you’ll know the which choker size to purchase. Please be advised that chokers are meant to be a slightly tighter fit, and sizes are offered in 14 1/4″, 15″, and 16″. If a larger size is needed please contact Customer Service at: 661-347-6183, or email at: info@jamiesantellano.com.

Using inches, measure your wrist with a tailor’s measuring tape,or use a piece of yarn that fits around your wrist comfortable. If using a piece of yarn, measure the length of the yarn that is wrapped around your wrist comfortably.

The easiest way to find out your ring size is to go to your local jewelry store and ask them to size your finger(s), or you can take one of your rings to a jewelry store and ask them to size it for you.

Cleaning aids for sterling silver (non-gunmetal finish) jewelry include:

  • Sunshine polishing cloths
  • Soft non-abrasive brushes such as a baby’s tooth brush or a soft mushroom brush
  •  Mild phosphate free soaps diluted with water

  • 100% cotton materials, or cloths such as old T-Shirts, sweatshirts, and flannel.

  • Most hardware stores or grocery stores, will carry jewelry polishing compounds and dips.

Note:  Please beware when cleaning jewelry with these cleaners, especially if your jewelry has a gunmetal finish: the finish can be accidentally removed by excessive polishing and by the use of compounds and dips.  All Santellano silver jewelry is packaged with a Sunshine polishing cloth.

I will accept returns on faulty or on items damaged during parcel. In this case, you must contact me within 14 days of receipt of your order at 661-347-6183 or by email at info@jamiesantellano.com.

Click RETURNS FORM to download now.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

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