FAQ

Made To Order items are processed within 7-10 business days. Once your order is ready to ship it will take 1-3 business days to be delivered within the US. If your order is Pre-Made it will be processed within 1-3 days, and will take 1-3 business days to be delivered within the US. All Pre-Made items will have a ship ready badge on them.

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All jewelry is made of sterling silver, and some pieces are accented with 18k or 22k gold.

Made To Order items take anywhere from 7-10 days to be created. This doesn’t include the time it takes for your item to reach its destination during shipment.

Yes, I do accept custom orders. They are accepted on a first come first serve basis. Please contact me for details at: info@jamiesantellano.com.

A Made To Order item is an item that is purchased from my online shop with various sizes and variations to choose from.  These items are paid for in advance and are created on with the customer’s specified sizes/variations.

Custom orders are unique to the customer ordering them by style, shape, size and fine details if any are required. These orders require a consultation of the overall design, and in most cases require sketches to be approved by the client before the item is made. For custom orders please contact Customer Service at: 661-373-6820 or email at: info@jamiesantellano.com.

USPS Priority Mail

Yes, I do offer discounts to email subscribers. Want a discount code? Get an instant 20% discount code by clicking here.

I accept all major credit cards. All payments are processed through PayPal.

Using inches, measure your neck with a tailor’s measuring tape as you would for a shirt collar, or use a piece of yarn that fits comfortably around your neck. If using yarn measure the length of the yarn that fits comfortably around your neck. Once you know the size of your neck add 1″ and you’ll know the which choker size to purchase. Please be advised that chokers are meant to be a slightly tighter fit, and sizes are offered in 14 1/4″, 15″, and 16″. If a larger size is needed please contact Customer Service at: 661-373-6820, or email at: info@jamiesantellano.com.

Using inches, measure your wrist with a tailor’s measuring tape,or use a piece of yarn that fits around your wrist comfortable. If using a piece of yarn, measure the length of the yarn that is wrapped around your wrist comfortably.

The easiest way to find out your ring size is to go to your local jewelry store and ask them to size your finger(s), or you can take one of your rings to a jewelry store and ask them to size it for you.

Cleaning aids for sterling silver (non-gunmetal finish) jewelry include:

  • Sunshine polishing cloths
  • Soft non-abrasive brushes such as a baby’s tooth brush or a soft mushroom brush
  •  Mild phosphate free soaps diluted with water

  • 100% cotton materials, or cloths such as old T-Shirts, sweatshirts, and flannel.

  • Most hardware stores or grocery stores, will carry jewelry polishing compounds and dips.

Note:  Please beware when cleaning jewelry with these cleaners, especially if your jewelry has a gunmetal finish: the finish can be accidentally removed by excessive polishing and by the use of compounds and dips.  All Santellano silver jewelry is packaged with a Sunshine polishing cloth.